SaaS Uptime Monitoring

For SaaS companies, uptime is the product. When you're down, your customers can't do their work—and they're paying you specifically to be reliable. Monitoring isn't optional; it's how you keep the promises you make in your SLA.

What SaaS companies should monitor

Public APIs

Your API is how customers integrate with your product. Monitor key endpoints for availability, response time, and correct responses. Consider monitoring different API versions if you support multiple.

Web application

Monitor your dashboard, login flow, and key user journeys. Don't just check the homepage—verify that authenticated features work correctly.

Background jobs and workers

Async jobs that fail silently are a common source of customer complaints. Use heartbeat monitoring to ensure scheduled tasks and queue workers run on time. See our guides for Celery Beat, Kubernetes CronJobs, and other schedulers.

Third-party dependencies

Your product might depend on payment processors, email services, cloud storage, or other APIs. Consider monitoring these critical integrations—when they go down, your customers blame you.

Infrastructure endpoints

Database health checks, cache servers, queue systems—monitor the infrastructure your application depends on, not just the user-facing parts.

Meeting SLA commitments

If you promise 99.9% uptime in your SLA, you need to know when you're falling short—before your customers do. UpDog gives you the data to track your actual uptime and prove compliance to customers.

Status pages for customer communication

When incidents happen, customers want to know what's going on. A public status page lets you communicate proactively instead of fielding support tickets. UpDog includes status pages with every account—no expensive add-ons.

• Automatic incident creation when monitors detect issues
• Custom domains for professional branding
• Subscriber notifications so customers get updates automatically
• Historical uptime display builds trust

Team collaboration

SaaS companies have multiple people who need to respond to incidents. UpDog is built for teams:

• Multi-user access – Everyone gets their own login instead of sharing credentials
• Alert routing – Send different alerts to different channels based on what's affected
• Integrations – Connect to Slack, PagerDuty, and your existing on-call workflows

FAQ

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Related resources

• What is an SLA?
• SLA uptime levels explained (99.9% vs 99.99%)
• Celery Beat monitoring
• Heartbeat/cron monitoring
• Status pages