Shopify Store Monitoring

Shopify is reliable, but third-party apps, theme customizations, and integrations can still break your store. Monitor your Shopify site and catch issues before they cost you sales.

While Shopify's core platform is highly reliable, your store depends on more than just Shopify. Theme customizations, apps, payment gateways, and external integrations all have failure points that can impact your customers.

What can go wrong with a Shopify store

Third-party app issues

Apps can conflict with each other, slow down your store, or break after updates. A misbehaving app can crash your storefront while Shopify itself is perfectly healthy.

Theme and customization problems

Liquid template errors, JavaScript bugs in custom code, and theme updates can break parts of your store. These issues often affect specific pages while others work fine.

Payment gateway failures

Your payment provider (Stripe, PayPal, etc.) can have issues that break checkout. Your store looks fine until a customer tries to pay.

Shopify platform outages

Rare, but they happen. Shopify status page covers major incidents, but localized issues or specific feature outages may not be immediately announced.

Custom domain DNS issues

If you use a custom domain, DNS misconfigurations or SSL certificate problems can make your store unreachable.

What to monitor on your Shopify store

Essential monitors

  • Homepage – Basic availability with keyword verification
  • Product pages – Check that products display correctly
  • Cart page – Verify the cart functionality works
  • Collections – Ensure category pages load properly
  • SSL certificate – Monitor your custom domain's certificate

Advanced monitors

  • Response time – Track performance degradation over time
  • Search functionality – Verify site search returns results
  • Key landing pages – Monitor pages you're driving ads to
  • App endpoints – If you have custom apps with APIs

Shopify monitoring best practices

Use keyword monitoring

Check for specific content like your product name, "Add to Cart" button text, or pricing. This catches issues where the page loads but critical elements are missing.

Monitor before and after app installations

Install apps one at a time and watch your monitoring data. If response times spike or errors appear, you've identified the problem app.

Set up alerts before sales events

Before Black Friday, flash sales, or product launches, ensure your monitoring is active and alert thresholds are appropriate. You don't want to discover checkout is broken during peak traffic.

Monitor from customer locations

If you sell internationally, check your store from multiple geographic regions. CDN issues or regional Shopify problems can affect some customers but not others.

FAQ

Yes, occasionally. Shopify is highly reliable, but outages do happen. More commonly, third-party apps, custom themes, or your own customizations cause issues while Shopify itself is fine.

You can monitor your cart page and detect if key checkout elements are missing. Full checkout flow testing requires synthetic monitoring tools or manual verification.

Monitor your store before and after installing apps. If performance degrades or errors appear after an app install, that app is likely the cause.

Related resources

Monitor your Shopify store

Catch issues before they cost you sales. Start monitoring your store in minutes.

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  • 1-minute check intervals
  • Keyword verification
  • Multi-region monitoring
  • Instant Slack/SMS alerts